Algemene voorwaarden

Terms of Service

These Terms of Service apply to all offers, orders, and agreements made through the webshop of BMP / Bikolo.

1. Definitions

  • Cooling-off period: The period during which the consumer may exercise the right of withdrawal

  • Consumer: A natural person acting for purposes outside their trade or profession

  • Day: Calendar day

  • Entrepreneur: BMP / Bikolo

  • Distance contract: A contract concluded online without physical presence

  • Right of withdrawal: The consumer’s right to cancel the contract within the legal period

2. Identity of the Entrepreneur

Business Name: BMP
Owner: B.M. Ploeger
Address: Rondeelstraat 22, 3813 ZV Amersfoort, Netherlands
Phone: +31 6 3826 3251
Email: info@bikolo.nl
Chamber of Commerce (KvK): 74103180
VAT number: NL002318479B14

3. Applicability

These Terms apply to all offers, orders, and distance contracts between the entrepreneur and the consumer.

Before placing an order, these Terms are made available electronically and can be saved on a durable data carrier.

If any provision is found to be invalid, the remaining provisions remain fully effective.

4. The Offer

  • All offers are non-binding and subject to change

  • Product descriptions and images are provided as accurately as possible

  • Minor deviations in color or appearance do not entitle the consumer to compensation

  • Obvious mistakes or typographical errors are not binding

5. The Agreement

The agreement is concluded when the consumer places an order and receives confirmation by email.

The entrepreneur may refuse an order if there are justified reasons (e.g. stock availability or payment risk).

All agreements are subject to product availability.

6. Right of Withdrawal (EU Law)

Consumers have the right to withdraw from the contract within 14 days of receiving the product, without giving any reason.

To exercise this right:

  • Notify us within 14 days of receipt

  • Return the product within 14 days after notification

Products must be returned:

  • Unused and undamaged

  • In original packaging

  • With all accessories included

7. Costs in Case of Withdrawal

  • Return shipping costs are borne by the consumer unless the return is due to our error

  • Refunds will be processed within 14 days after receiving the return

  • Refunds are made using the original payment method

If the product is damaged due to improper handling, depreciation may be deducted from the refund.

8. Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

  • Custom-made or personalized products

  • Hygiene products if the seal is broken

  • Audio/video recordings or software with broken seals

  • Products that deteriorate quickly

This exclusion applies only if clearly stated before purchase.

9. Prices

  • All prices include VAT

  • Prices remain valid during the stated offer period

  • Shipping costs are shown separately

  • Price changes due to legal obligations (e.g. VAT changes) are permitted

Errors in pricing do not obligate delivery at the incorrect price.

10. Conformity & Warranty

Products must conform to the agreement and legal standards.

Any additional warranty does not affect statutory consumer rights.

Defects or incorrect deliveries must be reported within 4 weeks of delivery.

Warranty does not apply if:

  • The product has been misused or repaired by the consumer

  • Damage is caused by external factors

11. Delivery & Execution

  • Orders are delivered to the address provided by the consumer

  • Delivery times are indicative and not guaranteed

  • If delivery is delayed or impossible, the consumer will be informed

  • If an order is canceled due to non-delivery, refunds are issued within 14 days

Risk of damage or loss transfers to the consumer upon delivery.

12. Subscription & Long-Term Contracts

Consumers may terminate ongoing agreements:

  • At any time with a maximum notice period of one month

  • Using the same method as the agreement was entered

Automatic renewal is only allowed where legally permitted and clearly stated.

13. Payment

  • Payments must be completed using the available payment methods

  • The consumer must provide accurate payment details

  • Late payments may incur reasonable collection costs

14. Complaints Procedure

Complaints should be submitted within 7 days of discovery via info@bikolo.nl.

We respond within 14 days.

Consumers may also submit complaints via the EU ODR platform:
https://ec.europa.eu/odr

15. Disputes & Applicable Law

These Terms are governed exclusively by Dutch law.

The Vienna Sales Convention (CISG) does not apply.

16. Additional or Deviating Provisions

Any additional agreements must not disadvantage the consumer and must be confirmed in writing or electronically.