Terugbetalingsbeleid

Return & Refund Policy (EU)

Right of Withdrawal (EU Customers)

In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

You then have an additional 14 days to return the product after informing us of your decision to withdraw.

To exercise your right of withdrawal, please contact us at info@bikolo.nl.

Our Extended Return Policy

In addition to your legal rights, we offer a 30-day return policy from the date you receive your item.

Returns must be requested by email before sending the product back.
Returns sent without prior approval will not be accepted.

Conditions for Returns

Returned items must be:

  • New and unused

  • Unwashed and unworn

  • In the original packaging

  • In resaleable condition

We reserve the right to refuse returns that do not meet these conditions.

Return Process

  1. Email us at info@bikolo.nl to request a return

  2. If approved, you will receive return instructions

  3. Send the item back following the instructions provided

Returns are accepted by mail only.

Return Shipping Costs

  • Change of mind / customer remorse:
    Return shipping costs are the customer’s responsibility

  • Damaged, defective, or incorrect items:
    We will provide a free return shipping label

Original shipping costs are non-refundable, unless the return is due to our error.

Refunds

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

  • Refunds will be issued to the original payment method

  • Refunds are processed within 14 days after receiving the returned item

If return shipping costs apply, these will be deducted from the refund amount.

Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect item, please contact us immediately upon delivery.

Please include:

  • Photos and/or videos of the product

  • Images of inner and outer packaging

Claims without packaging evidence may not be accepted.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Used or damaged items (not due to our error)

  • Items returned without original packaging

  • Items returned after the allowed return period

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your card provider

  3. Contact your bank (processing times may vary)

If the issue persists, please contact us at info@bikolo.nl or call +31 6 3826 3251.

Contact Information

Bikolo
Rondeelstraat 22
3813 ZV Amersfoort
Netherlands

📧 Email: info@bikolo.nl
📞 Phone: +31 6 3826 3251