Privacybeleid

Privacy Policy

At Bikolo (“we”, “us”, “our”), we value your privacy and handle your personal data with care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

This policy applies to all services offered through our website.

What Personal Data We Collect

We may collect the following information when you use our website or place an order:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by payment providers)

  • Order history

  • IP address, browser type, and device information (technical data)

Purpose of Data Processing

We use your personal data only when necessary, including to:

  • Process and deliver your orders

  • Handle payments and refunds

  • Communicate with you about your order or customer service requests

  • Comply with legal and administrative obligations

  • Improve our website and services

We do not sell your personal data or share it for commercial marketing purposes without your consent.

Legal Basis for Processing (GDPR)

We process your data based on one or more of the following legal grounds:

  • Performance of a contract (order processing)

  • Legal obligation (tax and accounting requirements)

  • Legitimate interest (improving services and security)

  • Your consent (e.g. newsletters)

Third Parties We Share Data With

We only share your data with trusted partners when necessary for our services:

Shopify (Webshop Platform)

Our webshop is hosted on Shopify. Shopify processes personal data on our behalf and applies appropriate security measures. Shopify may use cookies for technical functionality.

Web Hosting & Email – MijnDomein

We use MijnDomein for hosting and email services. They process data only on our instructions and are bound by confidentiality agreements.

Email Marketing – Klaviyo

We send newsletters via Klaviyo. Your name and email address are stored securely. You can unsubscribe at any time using the link in our emails.

Business Email – Zoho Mail

For business email communication, we use Zoho Mail, which applies appropriate security measures.

Payment Processing – Pay.nl

Payments are handled by Pay.nl, which processes payment and billing details securely. Pay.nl may share anonymized data to improve services and complies with legal data retention rules.

Shipping & Logistics – DHL

To deliver your order, we share your name and address with DHL. DHL uses this information solely to perform deliveries.

External Marketplaces

If you order via Bol.com or Amazon, these platforms share your order details with us so we can fulfill your purchase.

Data Retention

We retain your personal data only as long as necessary:

  • Customer accounts: until you request deletion

  • Invoices and payment records: as required by law

  • Marketing data: until you withdraw consent

Once data is no longer required, it is securely deleted or anonymized.

Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct incorrect data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise any of these rights, please contact us at info@bikolo.nl.

Cookies

Our website uses cookies to ensure proper functionality and improve user experience. Third-party services may also place cookies as described in this policy.

You can manage cookies through your browser settings.

Legal Obligations

In certain cases, we may be legally required to share personal data with authorities for tax, fraud, or criminal investigations. We only do this when legally obligated.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The most recent version will always be available on this page. If changes significantly affect how we use your data, we will notify you by email.

Contact Information

Bikolo
Rondeelstraat 22
3813 ZV Amersfoort
Netherlands

📧 Email: info@bikolo.nl
📞 Phone: +31 6 3826 3251